Data protection

OXID eSales AG which is responsible for gathering, processing and using data undertakes to protect the privacy of all individuals who use our services, and to treat their personal data confidentially. Our employees are regularly bound to observe data confidentiality. Our policy is based on the prevailing statutory requirements such as the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). You may visit our website without providing any personal data. We only store anonymized access data. These data are used exclusively to improve our services and do not allow us to identify you. We use the data we receive from you to fulfil and process your order. We may save and process any data relating to the Customer, to the extent necessary for the purpose of the execution and performing our obligations under the sales contract and as long as we are required to keep such data in accordance with applicable law. We shall have the right to submit personal data relating to you to credit agencies, to the extent necessary for a credit check subject, however, to your consent in each individual case. We shall neither make available any personal data of you to any third parties without your express consent, except to the extent that we are required to disclose any data pursuant to applicable law.

Web analysis

Data are collected and stored for marketing and optimization purposes on this website using technology from econda GmbH (econda) and WiredMinds AG (WiredMinds). User profiles may be created with this data, using a pseudonym. To this end, cookies may be deployed. Cookies are small text files that are stored in the temporary folder of the page visitor's internet browser. Cookies allow us to recognise the Internet browser. The data collected using econda technology is not used to personally identify website visitors without their express consent, nor are these data combined with the personal data of the bearer of the pseudonym. You may opt out of future data collection and storage for the purposes of Web analysis by econda and/or WiredMinds at any time.

Use of cookies

In order to make a visit to our website attractive and to enable the use of certain functions, we use what are known as cookies on various pages. These are small text files that are stored on your computer. Most of the cookies we use are deleted once you end your browsing session (session cookies). Other cookies remain on your computer and allow us to identify your browser when you next visit (persistent cookies). You can adjust your browser settings so that you are informed about the insertion of cookies, can accept or reject them on a case to case basis, or completely refuse to accept cookies. Not accepting cookies may mean that the functionality of our website is restricted.


If you subscribe to our newsletter, with your express consent we will use the data you provide to send you the newsletter. It is mandatory for you to provide your e-mail address; all other information is voluntary. The newsletter contains the latest information and offers from OXID eSales and third party providers. Of course you can unsubscribe at any time.

Security of personal data during checkout process in OXID eXchange

Your personal data will be transferred encrypted over the internet via Secure Socket Layer (SSL). Credit card data are not saved, but are raised and handled directly by our payment service providers Paypal or Skrill. We protect our website and other systems through technical and organizational measures against leakage, destruction, access, modification or distribution of your data by unauthorized persons. The access to your customer account is only possible after submission of your personal password. You should always keep your access information confidential and close the browser window if you've completed the communication with us, especially if you are using the computer together with other persons.

Credit assessment

In case we offer service in advance, e.g. sale against invoice, we reserve the right to protect our legitimate interests by providing credit assessment based on mathematical-statistical procedure of the Bürgel Wirtschaftsinformationen GmbH & Co. KG, Gasstraße 18, 22761 Hamburg and the Creditreform Freiburg Zimmermann KG, Jacob-Burckhardt-Str. 15 - 17, 79098 Freiburg. For this purpose we send the personal data required for a credit assessment to Bürgel Wirtschaftsinformationen GmbH & Co. KG and to Creditreform Freiburg Zimmermann KG and use the received data concerning statistical probability of payment default to make a balanced decision about establishment, execution or termination of the contractual relationship. The credit assessment can include probability values (score-values) which were calculated according to scientifically recognised mathematical-statistical methods. Their calculation includes, inter alia, address information. Your interests shall be considered as requiring protection in accordance with legislative regulations.

Data protection officer

In case of any questions about the collection, processing or use of your personal data, for information, corrections, blocking or deletion of data, or the revocation of any previously granted consent, please contact the company's data protection officer in writing:

Waltraud König
OXID eSales AG
Bertoldstraße 48
79098 Freiburg